Some business owners will find that they need HR support from an early stage (for example when they start to hire new employees or encounter a more challenging situation with an employee) whilst others may find that they don’t require HR support until further down the line. Typically, businesses without an internal HR team would utilise an outsourced HR provider but it’s not always businesses without an HR function that need HR support. Many in-house HR professionals also work with external HR providers to provide additional support where they don’t have the time or expertise in a specific area. 

When the time comes and you are considering HR support and assistance for your business where should you start and what should you look for in a provider to ensure that you find the right match for your business?

• First and foremost, consider what you want from your HR provider. Do you need somebody on a regular basis to provide you with support? Do you require phone support on an ad hoc basis? Do you have a one-off immediate need? Make sure that you know what you are looking for so you can ensure you get the right service for your business’s needs.
• Its sounds obvious but you should look for a company where the consultants have the relevant qualifications and experience. As an example, if you are a small start up, look for a consultancy that specialise in working with small businesses– this means that you will benefit from their experience and expertise and they will know how to support you as the business grows.
• Look for a consultancy that will work in partnership with your business, who fully understand your company values, mission and culture and share its ethos. This will make working together much smoother in the long run.
• Don’t let the location of the consultancy put you off. Many providers will have a network of consultants that they use and will be happy to travel. There are also many options for support to be provided remotely (such as Skype or over the phone) and, if you’re happy to work remotely in this way, then location won’t matter.
• Don’t make the assumption that bigger is better. Larger providers can often be more impersonal with an inconsistent approach where you are faced with a different consultant each time you call. Smaller providers will have just as much expertise as their larger counterparts and will be able to offer a much more personal approach.    
• Compare providers and their quotes. Whoever you are thinking of working with should be happy to chat through your individual needs with you. This will help you to establish whether they are the right consultancy for your business and ensure they understand the issues or areas you need support with.
• Ask for testimonials and recommendations from other clients. This is a great way to gauge if the company can deliver what you need. Most consultancies should feature these on their website but if not, ask for them before you make your final decision.

If you are considering outsourcing your HR needs or need a little extra support contact us today for an initial chat and if we can’t help we’ll happily point you in the right direction.